Your satisfaction with our product is our top priority! We put our product through a rigorous quality assurance process and document every facet of production, to include all component and equipment information, via our lot numbering system. We believe that your ammunition should be consistently reliable and of the highest quality. We believe in getting your order right the first time. Please contact us directly if you are not satisfied with our ammunition at sales@zoocityarmory.com. Ammunition sales are final. No refunds, returns, exchanges. We will, however, correct any fulfillment errors or defects in manufacturing and/or workmanship.